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Coral Leisure Membership Terms & Conditions
1 - MEMBERSHIP
This includes, but is not limited to Pool, Gym, Pool & Gym, Class, Golden Years and Student.
We have absolute discretion over whether to enter into this agreement and to accept your application for membership of the Centre.
Proof of age depending on the membership being applied for, may be required.If your application is accepted, membership will start on the date shown overleaf and will continue until:
Duration of the Membership expires. Membership is cancelled by the customer (see Section 6). Membership is cancelled by Coral Leisure (Centre Name) (see Section 6).
On acceptance you will be issued with a membership fob personal to you and entitles you to all rights and privileges of the class of membership which you have selected. Entry to the Centre is gained by swiping a valid fob, this is an requirement of all members upon each visit. A photograph will be taken for our Membership records for security purposes. Lost or damaged fobs must be replaced, and you will be charged a nominal fee each time.As a member you agree to comply with the rules of membership, facility rules and code of conduct (see Section 5). These are displayed in the Centre and relate to opening hours, use of facilities and your conduct
Please Note: We reserve the right to make reasonable changes to these rules at any time.2 - MEMBERSHIP FEES
All Membership transactions carried out via cheque, cash or card must be paid in full at the time of application.
Under no circumstances can any membership begin without all relevant documents being signed and full payment made in advance.There is no membership charge for any child under 3 years of age.
Any child included in a family membership must be under 16 years of age.A membership can be cancelled at any time; however, Coral Leisure operates on a strict No Refund Policy (see Section 9).
The full Price list and range of memberships is available at reception and online.The Management reserves the right to alter fees, terms and conditions at any time.
3 – DIRECT DEBIT A minimum of 3 months Direct Debit contract applies. The first 2 months instalment must be paid upfront. 12-month Direct Debit options include an additional 5% service fee over a Paid In Full 12-month membership.
Your membership will continue for an initial period of 3 months unless properly terminated by you or us in accordance with section 6.
If a membership is cancelled, we are not obliged to provide you with any credit or refund (see Section 9). If you or we end your membership, it is your responsibility to cancel.
4 - RENEWALS All existing customers receive a loyalty reward of a 20% discount upon renewal.
The Management reserves the right to refuse the renewal of a membership without giving any reason.
5 – FACILITY RULES / CODE OF CONDUCT
All customers must abide by the facilities Rules and Code of Conduct, a serious breach of the facility rules may result in the customer no longer being allowed to avail of our services. In this event we are not obliged to provide you with any credit or refund (see section 9).
Rules / Code of Conduct: (these can be edited to be site specific)
Coral Leisure management and staff are committed to maintaining an environment entirely free from discrimination or harassment. We ask that you always conduct yourself in an appropriate manner. We reserve the right to expel or cancel the membership of anyone who does not adhere to our policies or displays inappropriate behaviour (see Section 6).General
All instructors and classes are subject to change. We request that customers always follow all reasonable instructions from our qualified staff. Persons under the influence of alcohol or drugs will not be permitted into the class. All Members must complete a Health Screening Form before membership can be accepted and are responsible for informing us should their health change in anyway. Alternatively, a member can sign the Health Screening self-assessment form at reception. This must be done at the start of each year/membership renewal. All Members are responsible for informing us of any change in their details.
Coral Leisure accepts no responsibility for any belongings or personal items lost, stolen or damaged on the premises. It is the responsibility of each person to place all personal items in the lockers provided, bags are not allowed in the studio. Personal belongings found will be placed in lost property for seven days. Smoking (E-cigarettes included), Photography or filming is not permitted in the building. Last admittance to pool area/gym is 40min before advertised closing time. Details of the centre’s opening hours are displayed in the centre. We may need to change opening hours, but we will, where reasonably possible, display notices 2 weeks beforehand. In the event of circumstances beyond our control, we may be unable to provide a full range of services. For example: temporary closure due to fire or flood. We will do all we can to restore our services as soon as possible. Membership holders must respect pool, gym and studio timetable restrictions. Membership holders must respect capacity restrictions. Management reserves the right at any time to vary these rules and charges at any time. Management reserves the right to refuse admission.
Gym & Studios
The minimum age for class participation is 14 years of age. The minimum age for entrance to the gym is 14 years of age. Persons aged 14 and 15 years of age are only permitted use of the facilities cardio equipment. All users must receive a gym induction. The minimum age for use of weights and resistance machines is 16 years of age. Correct attire must always be worn in the Gym and Studio areas. For security reasons peaked caps are not permitted to be worn within the facility. Coats and bags must be left in lockers provided. Bring a sweat towel to the gym/studio and wipe down equipment after use. Anti-bacterial spray is provided. Respect all equipment and tidy away when finished with its use. No food or snacks permitted in the studio/gym or pool. Any damage to equipment must be reported to a staff member.
Children under 11 must be accompanied by an adult in the swimming pool. Swim hats must always be worn when in the swimming pool. Expectant mothers and people with heart conditions must provide a doctor’s note before using the sauna/steam room or Jacuzzi. Children under 16 are not permitted in the Sauna, Steam room or Spa pool Please remove all items from changing cubicles and place them in the lockers provided, staff will remove unattended items. Any damage to equipment must be reported to a staff member. No glass items such as bottles are allowed in the pool area. No persons under 16 years of age are permitted to use the pool after 8pm.
6 - MEMBERSHIP TERMINATION This can be initiated by either the customer or the Management of Coral Leisure (Centre Name).6 (A) – Customer Termination
If a membership is cancelled by the customer, we are not obliged to provide you with any credit or refund. Under exceptional circumstances a refund/voucher may be issued with a pro rata charge of services used, but this is strictly at the discretion of the Centre Manager (see section 9).
Should you wish to apply for a cancellation the Centre Manager must be notified in writing via a letter or an email (CENTRE NAME@Coralleisure.ie) 30 days prior to the requested date.
6 (B) – Management TerminationA membership can be cancelled by management at any time, reasons for this may include, but are not limited to: Serious or repeated breaches of the membership agreement. For example: using the gym with a pool only membership without having paid the required additional fee. Serious or repeated breaches of the facility rules (see Section 5). A member allowing another person to use their membership fob to gain free access into the Centre. Both parties will no longer be allowed to attend the Centre. Please note: If a membership is cancelled by management, we are not obliged to provide you with any credit or refund.
6 (C) – Direct Debit Termination Your membership will continue for an initial period of 3 months unless properly terminated by you or us in accordance with the section below.
We may end this agreement at any time by sending you a default notice:
If you commit a serious breach of this agreement or of the facility rules. If any monthly instalment or monthly membership fee remains unpaid after 14 days after the original due date for payment and is not paid within 7 days of a default notice. If you provide us with details which are false when applying for membership and the false declaration would have reasonably affected our decision to grant you membership.
If you do not wish to continue beyond the initial 3 months the Centre Manager must be notified in writing via a letter or an email (CENTRE NAME@Coralleisure.ie) 30 days prior to the requested date.
You must pay all membership fees until the day on which the cancellation notice expires. We reserve the right to end your membership at any time without notice and without giving any reason.
If you are unable to use the centre through serious illness or injury that is likely to preclude you from using the complex for a period of at least 2 months we require reasonable evidence of your illness or injury e.g. a doctor’s certificate.
In this event the Centre Manager must be notified in writing via a letter or an email (CENTRE NAME@Coralleisure.ie) 30 days prior to the requested date.
If you or we end your membership, it is your responsibility to cancel your direct debit arrangements for payment of the monthly instalments.
Please note: If a membership is cancelled by management, we are not obliged to provide you with any credit or refund.
- MEMBERSHIP SUSPENSION We allow all memberships to be frozen at any time with a minimum of 1-month suspension: see Appendix 1.
– REFUNDS If a membership is cancelled, we are not obliged to provide you with any credit or refund. Under exceptional circumstances (see section 10) a refund/voucher may be issued with a pro rata charge of services used, but this is strictly at the discretion of the Centre Manager. Please note: In the event of a breach of the facilities rules and code of conduct (see Section 5); we are not obliged to provide you with any credit or refund. See Coral Leisure Refund Policy for full version- available on request.
SPECIAL CONSIDERATIONS Under the rare exception of a refund being warranted it is entirely at Management Discretion, reasons may include but are not limited to the following:
Illness/Injury - A Doctor's note stating the cause must be presented along with the refund request. Bereavement in the family. Relocation - should a customer need to relocate from their living arrangement at the time of registration then this will be taken into account depending on travel impediments. Complaint - Should a customer feel that they can no longer attend our facility due to a member of staff/customer; then an investigation must be conducted by the Centre Manager and the refund request will be considered based upon the outcome.
Please Note: As previously stated the reasons above are taken into consideration by the Centre Manager, but do not guarantee a refund.– DATA PROTECTION
Coral Leisure will only use personal information in accordance with the G.D.P.R guidelines May 2018
Coral Leisure has a strict Data Protection Policy in place, the full version is available upon request.
ADDITIONAL There is a No Refund Policy on all our Online Transactions: these include, but are not limited to Memberships, PAYGO, Swim Lessons, Fitness Classes/Courses and Pool/Gym Events.
A full version of the Coral Leisure Refund Policy is available upon request.All policies within this document do not affect the statutory consumer rights of the customer.
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Address: Palace Grounds, Tuam, Galway
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